New NSPCC and Gas Distribution Network partnership creates an ‘army of safeguarders’ to protect children

A new partnership between the NSPCC and Britain’s four Gas Distribution Networks (GDNs) will deliver vital safeguarding training to more than 18,000 workers across the country.
Half a million children suffer abuse and neglect a year in the UK, and almost 60,000 calls were made to the NSPCC Helpline last year from adults including utility workers* reporting concerns about child safeguarding across the UK.
Everyone has a role to play in safeguarding children, and workers who visit homes have a unique chance to make a difference. This is why gas engineers, including sub-contractors and GDN staff at Cadent Gas, Northern Gas Networks, SGN and Wales & West Utilities, will take part in specialised training developed by the children’s charity over the next two years.
The training, entitled It’s Your Call, will give GDN employees who cross thousands of doorways every day the knowledge and confidence to help support vulnerable families and children in their communities.
It’s Your Call is a simple training package which helps workers who visit homes recognise signs of abuse and neglect and gives them the confidence and knowledge to seek appropriate support, including contacting the NSPCC Helpline. The roll-out of the training with GDN workers across Britain has already begun and will continue throughout the next two years.
This project has been funded by the Vulnerability and Carbon Monoxide Allowance (VCMA) – an Ofgem fund split between the four GDNs to work with partners, charities and organisations to support customers in vulnerable situations.
As well as ensuring thousands of workers across the UK can help identify children at risk of neglect or abuse, the project will offer the chance for a network of child protection practitioners working with the NSPCC to learn about spotting carbon monoxide risks. The practitioners will have access to free carbon monoxide detectors and will learn about fuel poverty signposting to support thousands of households across the UK, ensuring more families are kept safe and warm in their homes.
To find out more about how the NSPCC can support professionals to keep children safe, including safeguarding training, consultancy and free resources, go to
To find out more about the NSPCC’s work to protect children and young people and support families across the country, go to