In response to COVID-19, staff in the Radiotherapy Department at Ninewells Hospital have introduced a new initiative to enable patients and families to provide feedback on their services.
Due to coronavirus, changes have been introduced recently in Ninewells Hospital including in the radiotherapy department. These changes mean staff are now wearing PPE and physical distancing measures have been introduced in the department, including in the waiting area.
Feedback from patients and their families attending radiotherapy is very important to staff and previously this was captured in a comments book which was located in the waiting area. For infection prevention and control reasons, the comments book has been removed and staff were concerned that valuable feedback from patients would be lost.
The team was worried that physical distancing and wearing of PPE might somehow impact on a patient’s experience of being treated in the department and with no comments book they would have had no way of measuring this.
In response, a simple online questionnaire was developed. Patients attending the department are advised about the new way to leave feedback and staff are also on hand to show them what they need to do to. Since the launch of this new initiative the feedback has been very positive.
Gareth Hill, Head of Therapeutic Radiography, said, “As a team we value all feedback on our service and listening to cancer patients’ views has always been important to us.
“We would like to thank everyone who has given us feedback so far. We have received comments praising the attentiveness and excellent communication of staff as well the support they give to patients which helps to allay their understandable fears and anxieties. All feedback is welcome and will help the team improve the service we provide.”